delivery & Returns

DELIVERIES

If you require urgent delivery for a special occasion please contact info@willodell.com and we will endeavour to work to your request.   

Please contact us at the studio if you need your purchase to be delivered within a specific time slot and we will try our best to accommodate.     

Express delivery is available on request.

Deliveries will require a signature so please bear this in mind when providing a delivery address.

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 Any import duties, sales taxes or other import costs, incurred at the point of entry into the destination country are the responsibility of the customer.

We are not liable for damage incurred to goods in transit or for non-delivery. You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

LATE & LOST DELIVERIES: If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail. We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost. Will Odell Designs cannot be held responsible for goods that are lost or delayed in transit.

PACKAGING: Your jewellery will be sent to you in a lovely presentation box. Please rest assured that we always package our items securely and safely.

RETURNS: You have 14 days to return goods for any reason. You are responsible for the safe carriage of items to Will Odell Designs. You will then receive a refund for the full value of your purchase. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit. The cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty. Products must be returned and carefully repackaged in their original packing.

To arrange a return please email info@willodell,com quoting your name, address, details of the product, the reason for return and whether you require a refund or replacement. Any item(s) being returned must be returned in their original Will Odell packaging.  Please send items for return to our London Postal address:

Studio E2F. Cockpit Arts. Cockpit Yard. London. WC1N 2NP

Sale items are non-refundable and non-returnable.

 

If you have any queries regarding our returns policy,

please send an email to info@willodell.com

or you can call us on  +44 (0) 7957558174